FAQ
No Worry, We Get Answers!
When should I place my order?
We recommend ordering as early as possible, especially for graduations, weddings, and large orders. For most events, placing your order at least 1–2 weeks in advance helps ensure availability and smooth delivery.
Can I choose the exact delivery day?
Yes. At checkout, you can select your preferred delivery date. We recommend choosing a date 1–2 days before your event for the best freshness and peace of mind.
Do you offer bulk discounts?
Yes. We offer special pricing for graduations, weddings, and group orders. Contact us with your quantity and event date for a custom quote.
When should my leis arrive?
For most events, we recommend scheduling delivery two days before your celebration. This ensures your leis stay fresh while giving you extra time in case of carrier delays.
How will I receive tracking information?
Once your order ships, you’ll receive a tracking number by email. Please allow a few hours for the carrier’s system to update.
What if something goes wrong with delivery?
If your order is delayed or arrives with an issue, please contact us right away. We’ll review the situation and work with you to find the best possible solution.
Do you guarantee freshness?
Yes. All leis are handcrafted fresh on the day of shipment and carefully packed for delivery. If you experience any issues, contact us within 24 hours with photos so we can assist you.
How long will my lei last?
With proper care, most orchid, ti leaf, and maile leis last 3–7 days. More delicate flowers may have a shorter lifespan and should be handled gently.
How do I care for my lei after delivery?
After receiving your lei:
Unpack it immediately
Lightly mist with clean water
Place it in a sealed plastic bag
Refrigerate at 45–55°F (do not freeze)
Keep away from fruit, direct sunlight, and strong air flow
Proper care helps keep your lei fresh and beautiful for your event.
Still Need Help?
If you have additional questions, please visit our Contact Page. We’re happy to help and will respond as soon as possible.