Quick answers about ordering, shipping and caring for your leis. Still stuck? Contact us and we’ll help.
Ordering
When should I place my order?
Our leis are handcrafted to order and need 7–10 days to prepare, so please order at least 14 days before your event. For graduations, weddings and large orders, earlier is even better.
Can I choose the exact delivery day?
Yes. Choose your preferred delivery date at checkout. We recommend a date 1–2 days before your event (at least 2 days for orders of 25+ leis or $500+). Orders ship Monday through Thursday, so there are no weekend deliveries.
Do you offer bulk pricing?
Yes. Our Orchid Lei 4-Pack is $99 and our Orchid Lei 10-Pack is $199, and both ship free. See all Bulk & Group Orders, or contact us for a quote on larger orders.
What if a lei I ordered isn’t available?
Our leis are made from fresh flowers, so a style or color is sometimes unavailable. We’ll contact you before anything ships and offer the closest match. If you’d rather not take the substitute, we’ll refund that part of your order in full.
Shipping & delivery
How much is shipping?
Free FedEx Overnight shipping on orders of $99 or more. Orders under $99 ship for a flat $55.
How long does delivery take?
Every order ships FedEx Overnight Priority from Hawaiʻi with ice packs. States west of Idaho, Utah and Arizona receive it the next business day; Idaho, Utah, Arizona and everywhere east (including Texas) receive it in 2 business days.
How will I get tracking information?
When your order ships, we email you a tracking number. It can take a few hours for the carrier’s tracking to update.
What if something goes wrong with my delivery?
Our Fresh-Arrival Promise has you covered. If your leis arrive damaged or wilted, email us a photo within 24 hours of delivery and we’ll send replacements, or refund those leis if a replacement can’t reach you in time. If FedEx delivers too late for your event, we refund the late leis.
Caring for your leis
How long will my lei last?
Refrigerated, orchid leis last up to 7 days. Ti leaf and maile leis usually last 3–7 days, and more delicate flowers may have a shorter life.
How do I care for my lei after delivery?
Open the box as soon as it arrives. Lightly mist your lei with clean water, place it in a sealed plastic bag, and refrigerate it at 45–50°F (never the freezer). Keep it away from fruit, direct sunlight and strong airflow.
Still need help?
Visit our Contact page or email leiwhisperer@leisofpolynesia.com. We’re happy to help.