Order Cancellations

• Standard Orders: Cancellations made 7 days or more before the scheduled shipping date are eligible for a full refund.
• Bulk Orders (50+ leis): Require a 14-day notice for a full refund.
• Late Cancellations:
  • Cancellations within 7 days may incur a 10% cancellation fee.
  • Cancellations within 48 hours of the shipping date are non-refundable.

Returns & Refunds

Because our leis are fresh and perishable, we have a limited return policy:

• Damaged or Defective Items:
  • If your order arrives damaged, please contact us within 12 hours of delivery.
  • Send clear photos of the leis, packaging, and shipping label.
  • Approved claims will be refunded or replaced based on the situation.
• General Returns: We do not accept returns for reasons other than damage or defect.

Delivery Considerations

• We recommend choosing "signature release" so your order can be left safely without needing someone home to sign for it.
• If a signature is required and no one is available, the package may be delayed or returned to the carrier.
• We are not responsible for delays or damage caused by missed deliveries due to signature requirements.

Contact Us

Have questions about your order or this policy? Reach out through our Contact page and we’ll be happy to help.